Help & FAQ

Find answers to common questions about cycle tracking, personalized nutrition, workout guidance, and managing your account in Panéa. If you need further assistance, our support team is here to help you via email at paneawellness@outlook.com with a response time within 1–2 business days.

Medical disclaimer: Panéa provides general health, fitness, nutrition, cycle, and wellness information for educational and wellness purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition and should not replace advice from a qualified healthcare professional. Users should seek medical advice for any health concerns, severe symptoms, pregnancy-related concerns, or before making significant changes to diet, exercise, or treatment.

Frequently asked questions

Browse through solutions for app settings, logging symptoms, subscription management through Apple, and troubleshooting common technical issues.

How do I log or update my menstrual cycle and symptoms?
You can log daily flow, energy levels, mood, and physical symptoms directly from your daily tracking screen. To adjust previous cycle start dates or cycle lengths, visit your cycle history in your profile settings.

How are my calorie, macro, meal, and workout recommendations personalized?
Panéa calculates your nutritional and movement targets using your logged phase of cycle, active goals, dietary preferences, baseline activity levels, and personal health metrics.

How do I change my health conditions, allergies, dietary preferences, or fitness goals?
Open the app, go to your profile, and select health preferences. From there, you can update allergies, medical considerations, dietary lifestyles, and fitness targets at any time to automatically adapt your daily guidance.

Why are certain foods, meals, or workouts recommended or limited for me?
Suggestions adapt dynamically to support your hormone phases and align with your indicated dietary allergies or physical limitations, helping you fuel optimally and avoid counterproductive strain.

How do I reset a forgotten password?
On the login screen, tap "Forgot password?" and enter your registered email address. You will receive an automated link with step-by-step instructions to securely set a new password.

How do I cancel or manage my subscription through Apple?
Because subscriptions are processed securely through Apple, open the Settings app on your iOS device, tap your Apple ID profile at the top, select Subscriptions, and tap Panéa to change or cancel your plan.

How do I delete my Panéa account and request deletion of personal data?
You can delete your account by navigating to Profile > Settings > Account and choosing "Delete account". To request complete data deletion, email [[email:paneawellness@outlook.com]] with your account details.

What should I do if the app crashes, freezes, or features fail to load?
First, force close and relaunch the app. If issues persist, verify that you have an active internet connection, check the App Store to update to the latest app version, or restart your mobile device.

How do I troubleshoot Apple Health or wearable syncing?
Ensure syncing permissions are enabled by opening your iPhone Settings > Health > Data Access & Devices > Panéa, and verify all relevant categories like steps, workouts, or sleep are toggled on.

How do I contact support if my issue cannot be resolved?
If your question remains unanswered, reach out directly to [[email:paneawellness@outlook.com]] or visit our dedicated support page. Our team is based in Dubai, United Arab Emirates, and replies within 1–2 business days.

Still need assistance?

We are here to support your health and wellness journey every step of the way. Reach out to our dedicated support team, and we will get back to you within 1–2 business days.