Panéa support and help center

We are here to support your wellness journey. Whether you need assistance with syncing wearable devices, managing your subscription, or troubleshooting app performance, our team is ready to help. Please reach out to us at paneawellness@outlook.com and expect a thoughtful response within 1–2 business days. For privacy and security, please do not include passwords or sensitive personal health details in your request. For formal guidelines, please review our medical disclaimer and privacy policy.

Frequently asked questions

Find quick answers to common technical, tracking, and account questions. Panéa is designed to seamlessly integrate cycle awareness, nutrition, workouts, and recovery into one unified space.

Why is my cycle, symptom, or health data not updating correctly?

Ensure your app is updated to the latest version and that you have an active network connection. If logs do not appear immediately, try restarting the app or refreshing your home dashboard. If issues persist, contact our support team at paneawellness@outlook.com .

Why are my calorie, macro, meal, or workout recommendations different from what I expected?
Panéa dynamically adjusts your daily guidance according to your active goals, logged symptoms, and current cycle phase. If your baseline targets or needs have shifted, you can update your profile parameters in your account settings at any time.

Why is my Apple Health or wearable data not syncing properly?
Check your device settings to confirm that Panéa has read and write permissions enabled for Apple Health or your connected wearable. Disconnecting and reconnecting the sync integration within the app settings often restores data flow.

How do I manage my account, subscription, password, or personal information?
You can update your personal information directly within your app profile. Subscriptions managed via the App Store can be viewed, modified, or canceled through your Apple ID subscription settings on your device.

What should I do if the app crashes, freezes, or a feature is not loading?
First, force close and reopen the app. If the problem continues, verify that your device operating system and the Panéa app are both up to date. You can also reach out to our support team with details of your device model.

How quickly will the support team respond to inquiries?
Our dedicated support team reviews every request and responds within 1–2 business days. We will provide clear troubleshooting steps and continue investigating with you until the issue is resolved.

Does Panéa provide medical advice or diagnosis?
Panéa provides personalized wellness guidance to support fitness, nutrition, cycle awareness, and daily wellbeing, but it does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for medical concerns or before making major changes to your health regimen.

What wellness benefits does Panéa provide in one app?
Panéa brings cycle tracking, symptoms, fitness, nutrition, and recovery together in one place. You receive personalized daily guidance tailored to your body's rhythm, making it simple to track holistic progress without balancing multiple apps.

Personalized support for your daily wellness

Experience an integrated approach to women's health that honors your natural rhythms. If you need any assistance getting started, resolving an issue, or learning more about our features, our team is always here to help.